Effective: 11 November 2026
20-day money-back guarantee
If you are not satisfied with a paid plan of any HotPanCake extension, you can ask for a full refund within 20 days of the purchase date — no questions asked. This applies to monthly, yearly and lifetime plans and to subscription renewals.
How to request a refund
- Write to info.hotpancake@gmail.com.
- Include your order number (from the receipt) or the e-mail address you used to buy. A reason is optional.
- We process the request within 7 days. The refund goes back to the original payment method; when it appears depends on your bank or payment provider.
Payments and refunds are processed by the payment provider named on the checkout page, which sends you a confirmation.
Cancelling a subscription
A refund does not have to be combined with cancellation, and cancellation does not refund the current period automatically. To stop future renewals, open the link in your purchase receipt (or write to info.hotpancake@gmail.com) and cancel; the plan stays active until the end of the period you paid for.
Your statutory rights
This policy does not limit your rights under consumer protection law in your country.